Today we're shipping orders for in-stock items placed August 31. Despite higher order volume, our amazing shipping team continues to ship orders quickly. Recently we opened an additional shipping line that’s reducing processing time, and we've hired 15 new team members in the past 90 days! If you need to contact us, EMAIL is better than phone and if you have questions about your order please check our FAQ page before contacting us. Our phone volume is so high that it’s literally impossible for us to answer calls live now, or return calls quickly. The Hampton showroom is temporarily closed. We greatly appreciate your business as we do our very best to serve you!
"I love your company and products. Anytime I need kitchen items I check your site first. I always refer people to you when asked where to get things. Whenever I have had a reason to call the people I talk with are friendly and knowledgeable."
— Dawn White, IL
Holiday Schedule & Phone Ordering
Prefer to call your order in? Just call 866-467-6123 during our phone hours shown below. You can provide your order info and pay by credit or debit card (Visa/Mastercard/Discover/American Express) for immediate shipment or you can complete the order by sending a check or money order. Orders paid with a money order purchased from a U.S. Post Office are processed for shipment as soon as we receive the payment. Orders paid with checks or with non-U.S.-Postal money orders are processed after they clear the bank.
"Real People, Really Often"... During our phone hours, we're able to answer most calls with a real, live person. If everyone's busy helping other customers, you'll get voicemail. When that happens, we make every effort to return your call within minutes if you leave your phone number with area code. It will really help us if you tell us the number very clearly, and sloooowly enough to write it down... thanks!
Phone Hours
- Monday–Friday: 8:30am to 6:00pm, US Central Time
Saturday: 8:30am to 3:00pm, US Central Time - Sunday: No phone hours on Sunday.
- At all times, ordering options include convenient online ordering and mail.
- Note: We're 1 hour behind Eastern Time, 1 hour ahead of Mountain Time, 2 hours ahead of Pacific Time.
During phone hours, most calls are answered by a real live person. If you do get voice mail, we make every effort to return calls very promptly.
