Covid-19 Update
Today we're shipping orders for in-stock items placed January 15. Customer service is available by email and phone. If we can’t take your call immediately, we’ll get back to you as fast as possible. Please note that our Hampton showroom remains closed. We greatly appreciate your business, and we’re doing our very best to serve you.
"Let me express appreciation for the way in which you do business. The young lady who took my order was courteous, pleasant and has excellent product knowledge. She loves her job and loves people, a rare combination in our world today."
— Jerry Christopher, TX
General Customer Service Help Directory
Links for this page:
Phone hours
Store hours
Phone & fax numbers
Mailing & email address
Satisfaction guarantee
Returns
Refunds
Shipping policies
Order receipt
Checks & money orders
Canadian orders
Alaska & Hawaii orders
Store hours
Phone & fax numbers
Mailing & email address
Satisfaction guarantee
Returns
Refunds
Shipping policies
Order receipt
Checks & money orders
Canadian orders
Alaska & Hawaii orders
Non US/Canadian orders
Import fees
Sales to resellers
Credit card billing address
Security
Backorders
Warranties
Paper catalog
On-site orders pickup
Typos
Third-party coupon offers
Import fees
Sales to resellers
Credit card billing address
Security
Backorders
Warranties
Paper catalog
On-site orders pickup
Typos
Third-party coupon offers
Links to other pages
Phone Hours
- Monday: 7:30am to 6:00pm, US Central Time
- Tuesday–Friday: 8:00am to 6:00pm, US Central Time
- Saturday: 8:30am to 4:00pm, US Central Time
- Sunday: No phone hours on Sunday.
- At all times, ordering options include convenient online ordering and mail.
During phone hours, most calls are answered by a real live person. If you do get voice mail, we make every effort to return calls very promptly.
Store Hours
Our store in Hampton, NE is closed until further notice due to precautions we're taking for COVID-19. We're sorry for the inconvenience! Our online store is open, and we'll continue to ship orders, so please continue to shop with us. Thank you!
Phone & FAX
Toll free: 866-467-6123
Fax: 402-725-3836
Mailing Address
Address: Pleasant Hill Grain
210 S 1ST ST
PO Box 7
Hampton, Nebraska 68843-0007
Your Satisfaction Guarantee
Consumer-use products that have not been used commercially may be returned within 30 days of delivery for refund or exchange, following the guidelines under Returns and Refunds, below. Exception: Orders delivered in December will have a return period through January 31 of the following year.
Commercial-use products (those designed for business use and covered by commercial-use warranties) may be returned within 30 days of delivery.
Please note that product cartons may be opened before shipping for inspection or to include product tip sheets or other related materials.
Returns
Please email info@4phg.com for a return administration (RA) number before returning an item. Please note that products damaged by abuse are not eligible for refund. Repack the item in the original packaging, and include your RA number. We recommend that you return-ship by a traceable and insured method. The address for returns is Pleasant Hill Grain, 210 S 1st St, P.O. Box 7, Hampton, Nebraska 68843-0007.
For a qualifying return of product paid for in Bitcoin, any refund due will be remitted to the purchaser via check in US Dollars based on the Bitcoin/Dollar exchange rate that existed at the time of the original transaction.
International Returns: Pleasant Hill Grain is not responsible for return shipping cost for items returned from outside the US 50 states and Canada.
Refunds
Refunds will be provided in the form of the original payment for all forms of payment except Bitcoin. Items purchased with a PHG gift card will be refunded in the form of a replacement PHG gift card.
For cancelled orders paid by check, or by money order from any place other than the US Post Office, funds must clear the bank before refund can be processed.
Commercial product refunds (for machines carrying a commercial-use warranty): Actual outbound shipping cost will be deducted from refund for non-defective commercial machines. Commercial returns are subject to a restock fee of up to 10% of product cost; additionally, damage to returned commercial goods will be deducted from any refund to the extent it diminishes the resale value of the goods.
Shipping Policies
Shipping, general information
Shipping and days of delivery
For packages shipped by FedEx: FedEx delivers ground-shipped packages to business addresses Monday-Friday, and FedEx delivers to residential addresses only Tuesday-Saturday. See a map of As the map-page explains, if the transit-time map indicates that a package would be delivered on a Monday, and if the ship-to address is residential, then FedEx would actually deliver on Tuesday. Note that delivery to a residence where a home business is conducted is classified by carriers as a residential delivery. More explanation is on the
APO/FPO shipping: Shipping to APO/FPO addresses is by US Mail, and costs us about double the normal rate. If you're in the military and you can provide an address to which we can ship by FedEx Ground, that would help us out and we'd appreciate it. If you can't, then we will ship by US Mail to your APO/FPO address.
Shipment method for correction of error: In the event that Pleasant Hill Grain ships a wrong item, shipment of a replacement item within the US 48 states will be by ground shipping. If you order an item for shipment within the US but intend to use it outside the US, be sure to inspect it thoroughly before taking it outside the country because we will pay for shipment of replacement items only to US 50 state and Canadian addresses.
Truck freight shipments: When receiving a shipment that's delivered by truck freight, by regulation it is the responsibility of the receiving party to carefully inspect the goods upon arrival. Any damage that occurs during shipping will be remedied by the carrier's insurance, but that coverage is available only if any visible damage is noted on the freight bill before the consignee signs to accept delivery. If severe damage is evident, the consignee also has the option to refuse delivery. Any concealed damage can be reported after taking delivery, but must be reported to Pleasant Hill Grain within 7 days.
Receipts
When ordering online, your receipt can be printed at the Order Confirmation screen, and will also be emailed to you. Most manufacturers require receipt for warranty service, so be sure to keep your receipt.
Checks and Money Orders
Orders paid with a money order purchased from a US Post Office are processed for shipment as soon they're received. To obtain a US Postal money order you must take cash only (not a check or credit card) to a US Post Office. Orders paid with a check or with a money order purchased anywhere other than the USPS must wait 10 business days before processing. The address for orders or payments sent by mail is Pleasant Hill Grain, 210 S 1st St., P.O. Box 7, Hampton, Nebraska 68843-0007.
Canadian Orders
Canadian orders may be placed by phone, not online (see phone hours). Because the AVS (the computerized credit card address verification system) does not work for billing addresses that are outside the US, we are sometimes not able to accept payment for Canadian orders by credit card. In those cases, payment can be made by cashier's check from a US owned bank such as Bank of America, or by Canadian Postal money order in US dollars (a $5 bank processing fee is added to such international-payment orders), or by bank wire transfer.
Alaska and Hawaii Orders
Shipping to Alaska and Hawaii is not free. Most orders for shipment to Alaska and Hawaii ship by USPS Priority Mail, and your shipping cost will be displayed during the checkout process, and before payment information is entered. Also before the payment page, if your AK/HI order includes any items too large for USPS Priority Mail, the cart will notify you of this fact. Such larger items may be ordered by phone for shipping by a different carrier.
Non US/Canadian Orders
For orders for shipment outside the US and Canada we cannot accept payment by credit card. Payment must be by cashier's check from a US owned bank such as Bank of America, or, for larger equipment including commercial grain mills, exclusively by bank wire transfer. (Call 866-467-6123 for payment arrangements.)
Import Fees
Any import fees which may be assessed on items shipped outside the US are solely the responsibility of the purchaser.
Sales to Resellers
Pleasant Hill Grain reserves the right to limit quantities of product ordered by resellers.
Credit Card Billing Address
Pleasant Hill Grain accepts payment by credit cards having a US or Canadian billing address only. "Billing address" means the address at which you receive your credit card statements from your credit card company.
Security
Our online ordering system is securely encrypted for your protection. Customer credit card information is never transmitted by insecure means. Credit card information is never stored by Pleasant Hill Grain.
Backordered Items
Warranties
Warranties are provided solely by the product's manufacturer. Warranty information, including locations and addresses of authorized service centers, is provided in product literature. Products are warranted for home use only, unless product description states that it is warranted for commercial use. Most manufacturers require dated proof of purchase with warranty claim, so it's important to keep your receipt. Pleasant Hill Grain will provide a courtesy copy of your receipt upon request if possible, but we can't guarantee availability of such records.
Pleasant Hill Grain Catalog
Our website is our full and only catalog. We update and improve it at least weekly (and often daily)... something we couldn't do with a paper version. So you get much fresher information, resources including trees and fuel aren't expended shipping paper around, and you don't have to pay for those things through higher prices. If you'd like a hard copy of our information, maybe for a friend who isn't online, you can print our pages from your computer's printer.
On-Site Order Pickup
Our store in Hampton, NE is closed until further notice due to precautions we're taking for COVID-19. We're sorry for the inconvenience! Our online store is open, and we'll continue to ship orders, so please continue to shop with us. Thank you!
Nebraska sales tax is collected on picked-up orders, not including food items.
Typos
Pleasant Hill Grain is not responsible for typographical errors. We do appreciate hearing about any inaccurate information on our site, and a discount is available to anyone who alerts us to a pricing error.
Third-Party Coupon Offers
Pleasant Hill Grain does not participate in third-party coupon offers; any such offers that may appear on various Internet websites are fraudulent and invalid.
