Pleasant Hill Grain

HELPING YOU ACHIEVE YOUR CULINARY DREAMS

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IMPORTANT: COVID-19 UPDATE

Today we're shipping orders for in-stock items placed November 12. Our Hampton showroom is temporarily closed. Despite high order volume, our amazing shipping team is rapidly reducing processing times—we’ve recently added 17 new team members! We greatly appreciate your business and we’re doing our very best to serve you, as Jim C. of California tells. A word to the wise: Because resupply of many product lines remains daunting, and processing times may grow again in coming weeks, there’s never been a year like this to do your Christmas shopping and other year-end buying very early!

Tips for easy & successful shopping!

Please click a link below to read a section

Online ordering
Phone/mail ordering (including phone hours)
Local pick-ups

General customer service help (different page)

 

Online Ordering

Our online ordering system is designed to be very "up front" with you: By this we mean there are no hidden charges, and you'll know from the very start what your shipping cost will be (most orders over $59 ship free to 48 states... more about that below). The page you're reading now is not used for online ordering, but our ordering system is explained here. Reading this page will help make shopping with us easy and trouble-free.

Before we explain how it works, here are some key things to know:

Shipping methods

Most online-ordered items ship by FedEx Ground except where otherwise noted within product descriptions, and some small items will be shipped by US Mail (read more about this). For other shipping options, please call (see phone hours below.) Note: FedEx Ground delivers to business addresses Monday-Friday and to residences Tuesday-Saturday. So for surface shipping, there are no FedEx deliveries to residential addresses on Mondays, but this is offset by the fact that they do make residential deliveries on Saturdays, and there is no "weekend delivery" surcharge for doing this. See a transit-time map with more info on delivery days.

Shipping cost

Ground shipping to the US 48 states is FREE on orders that total over $59 except for a few items where the product description page states that a freight quotation is required, in which cases free shipping is not available. For online orders totaling under $59, shipping and handling is $7.95 flat-rate for the entire order to theUS 48 states. Most online orders ship by FedEx Ground, with some small orders shipping by US Mail.

Terms & conditions

Ordering constitutes agreement with these terms and conditions. Please read them before ordering.

Alaska & Hawaii

Shipping to Alaska and Hawaii is not free. Most orders for shipment to Alaska and Hawaii ship by USPS Priority Mail, and your shipping cost will be displayed during the checkout process, and before payment information is entered. Also before the payment page, if your AK/HI order includes any items too large for USPS Priority Mail, the cart will notify you of this fact. Such larger items may be ordered by phone for shipping by a different carrier.

Canada: Orders to ship to Canada can be placed by phone only.

Ship-out time

NOTE: Due to circumstances caused by COVID-19, processing times are running a bit longer than normal. Most in-stock items are leaving our facility in about 10-12 business days.Standard shipping is by FedEx Ground shipping. Some small items are shipped via US Postal. Other shipping options are available by phone. Please report shipping damage immediately or within 7 days. Ground shipping is free to the 48 states for orders over $59, except where noted on product pages. For orders under $59 total, shipping and handling is $7.95 flat-rate to US 48 states.

Backordered Items

For out-of-stock items we post an ETA date on our website that’s provided by our supplier, or else we adjust it conservatively to be on the safer side. This date is for when we anticipate the product will arrive at our facility.

We hate stockouts and work to stay on top of the situation with the source, to ensure that our information stays current. In all likelihood, we probably get called pests (and worse) by manufacturers and suppliers who've run out of things. For many of the products Pleasant Hill Grain offers, we know from manufacturers that we carry a larger stock of their product as a percentage of sales than any retailer in the world, and we reorder long before counts hit zero. This means that by the time we’re out of something, most others usually have been out for some time. It also means that the way you’re most likely to get the item the soonest, is to preorder with us. In some cases, preordering can even prevent having to wait until a second new shipment comes in, before unspoken-for stock becomes available.

ETA’s from our suppliers are usually quite accurate. But things can happen, from shipping damage to lost cargoes to customs delays, so it’s important to remember that the "E" in “ETA” stands for “estimated,” not for "exact." Our pledge is two-fold: To provide the most accurate information possible, and to get stockout items back out the door again very quickly once they arrive.

Pleasant Hill Grain does not bill your account for preordered product until the product is in stock. There is a temporary authorization placed on your account when you first order, that will expire based on a timeframe set by your financial institution, typically within 3-5 days, but could be longer. Once items on your order are ready to ship, your account will be charged for the amount of the items shipping.

Shipping transit time

Click to see in-transit shipping times.

Checking order status

If you create an account during checkout you'll be able to come back later and check the status of your order, as well as access shipment tracking. You'll also be able to log in to reorder in the future, saving yourself some info-entry steps.

Sales tax

No sales tax will be charged unless your order is shipped to an address in Nebraska, North Carolina, South Carolina, Texas, Pennsylvania or Washington. 

Cookies & pop-up blockers

Cookies are short pieces of data placed on your computer to facilitate interactions with our website. If your web browser is set to block browser cookies, you'll need to re-enable them, at least temporarily, to order online. Most browsers are set, by default, to accept browser cookies. Also, more supplemental information will be available to you throughout our website if you do not block pop-up windows.

Receipt

A receipt will be emailed to you after checkout. Also, during checkout you may print the Order Confirmation Page which contains the same information. Be sure to print and file it, as you might need it later for warranty proof.

To order online, follow these steps

A: Select the quantity of an item you want to buy, then click "Add To Basket." Repeat for each item desired. 

B: Links at the top-right corner of the page provide access to view the Basket or to Checkout.

C: During checkout, if you wish, you can choose to order online and then provide your payment by mail or over the phone. Our online ordering system does protect your customer data with advanced encryption.

Phone/Mail Ordering 

Prefer to call your order in? Just call 800-321-1073 during our phone hours shown below. You can provide your order info and pay by credit or debit card (Visa/Mastercard/Discover/American Express), Bitcoin, or PayPal for immediate shipment or you can complete the order by sending a check or money order. Orders paid with a money order purchased from a US Post Office are processed for shipment as soon as we receive the payment. Orders paid with checks or with non-USPS money orders must wait to clear the bank before they can be processed.

"Real People, Really Often"... During our phone hours, we're able to answer most calls with a real, live person. If everyone's busy helping other customers, you'll get voicemail. When that happens, we make every effort to return your call within minutes if you leave your phone number with area code. It will really help us if you tell us the number very clearly, and sloooowly enough to write it down... thanks!

Phone & Store Business Hours

Please note: If you need to contact us, EMAIL is better than phone. Our phone volume is so high that it’s literally impossible for us to answer calls live now, or return calls quickly.  Thank you for your help!

Customer Service 

Phone: (866) 467-6123
M-F: 8:00am - 5:00pm CST
Sat: 8:30am - 3:00pm CST
 
Note: We're 1 hour behind Eastern Time, 1 hour ahead of Mountain Time, 2 hours ahead of Pacific Time.
 

Retail Store

Our store in Hampton, NE is closed until further notice due to precautions we're taking for COVID-19. We're sorry for the inconvenience! Our online store is open, and we'll continue to ship orders, so please continue to shop with us. Thank you!

Nebraska sales tax is collected on picked-up orders, not including food items.

Address for all mailed-in orders: 

Pleasant Hill Grain
210 S. 1st St.
P.O. Box 7
Hampton, Nebraska 68843-0007

Holiday Schedule

Ordering options include convenient Online Ordering, Mail, and Phone.

Holiday Office Schedule 2020-21

Holiday Date Easy Online
Ordering
Telephone
Ordering
Customer
Service
First Shipping Date Following
(Most in-stock items will ship this date)
Good Friday April 10 Yes Yes, until 5pm Yes, until 5pm April 13
Day before Easter April 11 Yes No Closed April 13
Memorial Day May 25 Yes No Closed May 26
Day before Independence Day July 3 Yes Yes, until 12pm Yes, until 12pm July 6
Independence Day July 4 Yes No Closed July 6
Labor Day Sept. 7 Yes No Closed Sept. 8
Day before Thanksgiving Nov. 25 Yes Yes, until 5pm Yes, until 5pm Nov. 27
Thanksgiving Nov. 26 Yes No Closed Nov. 27
Christmas Eve Day Dec. 24
Yes Yes, until 12pm Yes, until 12pm Dec. 28
Christmas Dec. 25 Yes No Closed Dec. 28
Day after Christmas Dec. 26 Yes No Closed Dec. 28
New Year's Eve Dec. 31 Yes Yes, until 5pm Yes, until 5pm Jan. 4
New Year's Day 2020 Jan. 1 Yes No Closed Jan. 4
Day after New Year's Day Jan. 2 Yes No Closed Jan. 4

Retail Store Pick-Ups

Many products are on display in our Hampton showroom, and all items that are in stock in our warehouse can be purchased there. Retail store hours are 9:00-5:00 Monday-Friday. Nebraska sales tax is collected on picked-up orders, not including food items.

 

Click here for our General Customer Service Help page.

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