Tips for easy & successful shopping!
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Online ordering (different page) |
Online Ordering
Our online ordering system is designed to be very "up front" with you: By this we mean there are no hidden charges, and you'll know from the very start what your shipping cost will be (most orders over $75 ship free to 48 states... more about that below). The page you're reading now is not used for online ordering, but our ordering system is explained here. Reading this page will help make shopping with us easy and trouble-free.
Before we explain how it works, here are some key things to know:
Shipping methods
Most online-ordered items ship by FedEx Ground except where otherwise noted within product descriptions, and some small items will be shipped by US Mail (read more about this). For other shipping options, please call (see phone hours below.) Note: FedEx Ground delivers to business addresses Monday-Friday and to residences Tuesday-Saturday. So for surface shipping, there are no FedEx deliveries to residential addresses on Mondays, but this is offset by the fact that they do make residential deliveries on Saturdays, and there is no "weekend delivery" surcharge for doing this. See a with more info on delivery days.
Shipping cost
Ground shipping to the US 48 states is $10 flat-rate per order, except for a few items where the product description page states that a freight quote is required. Most online orders ship by FedEx Ground, with some small orders shipping by US Mail.
Terms & conditions
Ordering constitutes agreement with these Please read them before ordering.
Alaska & Hawaii
Shipping to Alaska and Hawaii is not free. Most orders for shipment to Alaska and Hawaii ship by USPS Priority Mail, and your shipping cost will be displayed during the checkout process, and before payment information is entered. Also before the payment page, if your AK/HI order includes any items too large for USPS Priority Mail, the cart will notify you of this fact. Such larger items may be ordered by phone for shipping by a different carrier.
Canada: Orders to ship to Canada can be placed by phone only.
Ship-out time
Backordered Items
Shipping transit time
Click to see
Checking order status
If you create an account during checkout you'll be able to come back later and check the status of your order, as well as access shipment tracking. You'll also be able to log in to reorder in the future, saving yourself some info-entry steps.
Sales tax
No sales tax will be charged unless your order is shipped to an address in Nebraska, North Carolina, South Carolina, Texas, Pennsylvania, Washington, or Wyoming.
Cookies & pop-up blockers
Cookies are short pieces of data placed on your computer to facilitate interactions with our website. If your web browser is set to block browser cookies, you'll need to re-enable them, least temporarily, to order online. Most browsers are set, by default, to accept browser cookies. Also, more supplemental information will be available to you throughout our website if you do not block pop-up windows.
Receipt
A receipt will be emailed to you after checkout. Also, during checkout you may print the Order Confirmation Page which contains the same information. Be sure to print and file it, as you might need it later for warranty proof.
To order online, follow these steps
A: Select the quantity of an item you want to buy, then click "Add To Basket." Repeat for each item desired.
B: Links at the top-right corner of the page provide access to view the Basket or to Checkout.
C: During checkout, if you wish, you can choose to order online and then provide your payment by mail or over the phone. Our online ordering system does protect your customer data with advanced encryption.
Phone/Mail Ordering
Prefer to call your order in? Just call 800-321-1073 during our phone hours shown below. You can provide your order info and pay by credit or debit card (Visa/Mastercard/Discover/American Express), Bitcoin, or PayPal for immediate shipment or you can complete the order by sending a check or money order. Orders paid with a money order purchased from a US Post Office are processed for shipment as soon as we receive the payment. Orders paid with checks or with non-USPS money orders must wait to clear the bank before they can be processed.
"Real People, Really Often"... During our phone hours, we're able to answer most calls with a real, live person. If everyone's busy helping other customers, you'll get voicemail. When that happens, we make every effort to return your call within minutes if you leave your phone number with area code. It will really help us if you tell us the number very clearly, and sloooowly enough to write it down... thanks!
Phone & Store Business Hours
Nebraska sales tax is collected on picked-up orders, not including food items.
Address for all mailed-in orders:
Pleasant Hill Grain
210 S. 1st St.
P.O. Box 7
Hampton, Nebraska 68843-0007
Holiday Schedule
Retail Store Pick-Ups
Many products are on display in our Hampton showroom, and all items that are in stock in our warehouse can be purchased there. Retail store hours are 8:30-5:00 Monday-Friday. Nebraska sales tax is collected on picked-up orders, not including food items.
