Preorder Policy
Quick Facts about ETA Dates and Preordering
- By preordering you're reserving stock from the next available shipment
- Preordering can prevent having to wait until a second new shipment comes in, if the first shipment sells out before it arrives
- ETA stands for “estimated time of arrival”
- We'll email you if the ETA changes
- You will not be charged for preordered product until it's ready to ship
- You're free to cancel a preorder at any time, at no charge
- To place a preorder, simply add an out-of-stock product to your cart and check out as usual
The Nitty-Gritty Details
For out-of-stock items we post an ETA (estimated time of arrival) date on our website that’s provided by our supplier, or else we adjust it conservatively to be on the safer side. This date is for when we anticipate the product will arrive at our facility.
We hate stockouts and work to stay on top of the situation with the source, to ensure that our information stays current. In all likelihood, we probably get called pests (and worse) by manufacturers and suppliers who've run out of things. For many of the products Pleasant Hill Grain offers, we know from manufacturers that we carry a larger stock of their product as a percentage of sales than any retailer in the world, and we reorder long before counts hit zero. This means that by the time we’re out of something, most others usually have been out for some time. It also means that the way you’re most likely to get the item the soonest, is to preorder with us. In some cases, preordering can even prevent having to wait until a second new shipment comes in, before unspoken-for stock becomes available.
ETA’s from our suppliers are usually quite accurate. But things can happen, from shipping damage to lost cargoes to customs delays, so it’s important to remember that the E in ETA stands for Estimated, not for Exact. Our pledge is two-fold: To provide the most accurate information possible, and to get stockout items back out the door again very quickly once they arrive.
Pleasant Hill Grain does not bill your account for preordered product that we stock at our facility, until the product is in stock. There is a temporary authorization placed on your account when you first order, that will expire based on a timeframe set by your financial institution, typically within 3-5 days, but could be longer. Once items on your order are ready to ship, your account will be charged for the amount of the items shipping.
Preorders can virtually always be filled at the price advertised on the product page at the time the preorder was placed. In the rare event that unexpected cost increases necessitate a retail price increase, you will be informed of the new price when the item comes in stock, so you can decide at that time whether to complete your order.
