FA.M.A.G. Ltd. guarantees the IM-5, IM-8 and IM-10 for three years for personal (non-commercial) users, and one year for commercial and institutional users (including any commercial or institutional use conducted within a home). The warranty is for the original purchaser of the new machine only; it is non-transferrable.
The WARRANTY consists of the undertaking by the company to repair or replace for free mechanical parts, during the limited warranty period, that have manufacturing defects.
Wear-parts are not covered by the warranty; excluded wear parts include, but are not limited to, belts, chains, pulleys and sprockets. Also excluded is damage caused to any parts by failure to perform proper maintenance of the mixer as described in the User Manual, consisting of both this document and all resources in theonline at www.pleasanthillgrain.com.
Warranty repairs may be made exclusively by Pleasant Hill Grain, or by another party only by written authorization from Pleasant Hill Grain. The warranty excludes shipping charges to the authorized service center. The authorized service center will cover shipping charges back to the customer.
Warranty is voided in the event of damage done by any improper service of a machine. The warranty is void in the event of failures due to the operator's carelessness, negligence or misuse.
At the sole discretion of FA.M.A.G. Ltd. or their authorized service provider, full refund of the purchase price of the product shall be deemed to be full remedy for any and all warranty claims.
F.A.M.A.G. is not responsible for tampered machines or for accidents caused by improvised use of the mixer. For any dispute the jurisdiction is in Barcelona P.G. (ME).