Tips for easy & successful shopping!
|Please click a link below to read a section|
Our online ordering system is designed to be very "up front" with you: By this we mean there are no hidden charges, and you'll know from the very start what your shipping cost will be (most orders over $59 ship free to 48 states... more about that below.) The page you're reading now is not used for online ordering, but our ordering system is explained here. Reading this page will help make shopping with us easy and trouble-free.
Before we explain how it works, here are some key things to know:
Shipping methods: Most online-ordered items ship by FedEx Ground except where otherwise noted within product descriptions, and some small items will be shipped byUS Mail (read more about this.) For other shipping options, please call (see phone hours below.) Note: FedEx Ground delivers to business addresses Monday-Friday and to residences Tuesday-Saturday. So for surface shipping, there are no FedEx deliveries to residential addresses on Mondays, but this is offset by the fact that they do make residential deliveries on Saturdays, and there is no "weekend delivery" surcharge for doing this. See a with more info on delivery days.
Shipping cost: Ground shipping to theUS 48 states is FREE on orders that total over $59 except for a few items where the product description page states that a freight quotation is required, in which cases free shipping is not available. For online orders totaling under $59, shipping and handling is $7.95 flat-rate for the entire order to theUS 48 states. Most online orders ship by FedEx Ground, with some small orders shipping byUS Mail.
Terms & conditions: Ordering constitutes agreement with thesePlease read them before ordering.
Alaska & Hawaii: Shipping to Alaska and Hawaii is not free. Most orders for shipment to Alaska and Hawaii ship by USPS Priority Mail, and your shipping cost will be displayed during the checkout process, and before payment information is entered. Also before the payment page, if your AK/HI order includes any items too large for USPS Priority Mail, the cart will notify you of this fact. Such larger items may be ordered by phone for shipping by a different carrier.
Canada: Orders to ship to Canada can be placed by phone only.
Ship-out time: Most orders placed by noon Central Time ship-out same or next business day. (See special notices on website or call for pre-Christmas ship-out times.)
Shipping transit time: Click to see
Checking order status: If you create an account during checkout, you'll be able to come back later and check the status of your order, as well as access shipment tracking. You'll also be able to log in to reorder in the future, saving yourself some info-entry steps.
Sales tax: No sales tax will be charged unless your order is shipped to an address in Nebraska or Kentucky.
Cookies & pop-up blockers: Cookies are short pieces of data placed on your computer to facilitate interactions with our website. If your web browser is set to block browser cookies, you'll need to re-enable them, least temporarily, to order online. Most browsers are set, by default, to accept browser cookies. Also, more supplemental information will be available to you throughout our website if you do not block pop-up windows.
Receipt: A receipt will be emailed to you after checkout. Also, during checkout you may print the Order Confirmation Page which contains the same information. Be sure to print and file it, as you might need it later for warranty proof.
To order online, follow these steps
A: Select the quantity of an item you want to buy, then click "Add To Basket." Repeat for each item desired.
B: Links at the top-right corner of the page provide access to view the Basket or to Checkout.
C: During checkout, if you wish, you can choose to order online and then provide your payment by mail or over the phone. Our online ordering system does protect your customer data with advanced encryption.
Prefer to call your order in? Just call 800-321-1073 during our phone hours shown below. You can provide your order info and pay by credit or debit card (Visa/Mastercard/Discover) for immediate shipment or you can complete the order by sending a check or money order. Orders paid with a money order purchased from aUS Post Office are processed for shipment as soon as we receive the payment. Orders paid with checks or with non-USPS money orders must wait to clear the bank before they can be processed.
"Real People, Really Often"... During our phone hours, we're able to answer most calls with a real, live person. If everyone's busy helping other customers, you'll get voicemail. When that happens, we make every effort to return your call within minutes if you leave your phone number with area code. It will really help us if you tell us the number very clearly, and sloooowly enough to write it down... thanks! Of course, you can also request a call-back by e-mailing us.
- Monday–Friday: 8:30 am–8:00 pm, US Central Time
- Saturday: 8:30 am–4:00 pm, US Central Time
- Sunday: No phone hours on Sunday.
- We're 1 hour behind Eastern Time, 1 hour ahead of Mountain Time, 2 hours ahead of Pacific Time.
Address for all mailed-in orders:
Pleasant Hill Grain
210 S. 1st St.
P.O. Box 7
Hampton, Nebraska 68843-0007
Orders can be picked up at our Hampton facility, if you prefer. Because products are stored in our warehouse for shipping fulfillment, orders to be picked up need to be placed by phone first (and mention your interest in picking-up) to allow for stock-checking and also to allow time for your order to be processed and collected from inventory, which otherwise can take up to an hour. (You can see our phone hours here.) All of the products we offer can be browsed via our website, but not all items are on items are on retail display at the Hampton facility. Actual pick-up of orders is available on weekdays (not Saturday or Sunday), between the hours of 10:00 a.m. and 4:00 p.m. Central Time. Nebraska sales tax is collected on picked-up orders, not including food items. Remember that shipping is free on most orders over $59 to 48-state locations!