Today we're shipping orders for in-stock items placed October 6. Our Hampton showroom is temporarily closed. Despite high order volume, our amazing shipping team is rapidly reducing processing times—we’ve recently added 17 new team members! We greatly appreciate your business and we’re doing our very best to serve you, as Jim C. of California tells. A word to the wise: Because resupply of many product lines remains daunting, and processing times may grow again in coming weeks, there’s never been a year like this to do your Christmas shopping and other year-end buying very early!
"My wife and I do a lot of online ordering and we have seldom dealt with a merchant as conscientious and professional as your organization. Thank you for your patience and outstanding customer service. " — Chuck Hall, CA
"I ordered some product that (like many things right now) was out of stock. Pleasant Hill Grain fully communicated it wasn’t in stock, that they make an effort to stay apprised of when the manufacturer will be shipping to them and give you the best estimate when you should receive your order. I was skeptical, but went ahead and placed my order. Within several minutes I received a phone call from PHG letting me know I'd made an error in my shipping information, and the helpful gent fixed the issue with me on the phone. I live in California and to be honest it’s been many years since I’ve experienced friendly service like that. It reminded me of what customer service used to be like. To conclude, I received email notifications along the way, updating me of my order status, and it arrived in top condition exactly as they described. Lastly, PHG's price was better than anywhere else I could find. I don’t write reviews but in this case good companies like this need to be spotlighted." – Jim C. CA
"I love your company and products. Anytime I need kitchen items I check your site first. I always refer people to you when asked where to get things. Whenever I have had a reason to call the people I talk with are friendly and knowledgeable." — Dawn White, IL