Pleasant Hill Grain

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Letters from our customers...

Merry Christmas! Everyone at PHG is a joy to work with and I'll be placing another order in January! – Gary Long, MT

You guys have been really great to do business with, and you have wonderful products. Thank you. – Norene Mason

Love it! Staff are very knowledgeable& courteous! Products are good quality, service is excellent! I'm a repeat customer several times & would not hesitate to shop here again! Thanks! – Janice Wagner, OH

This is the third Chef's Choice knife sharpener we've purchased from you. One unit keeps our knives happy in Costa Rica, the second one does the same in Ohio. They are the only sharpeners I have been satisfied with. – Dr. I.A. Nickerson, OH

I want to thank you for the awesome service that was provided in getting my order to me. It came in record time and I am very pleased. I will certainly tell others about your web site. Keep up the excellent work. Thanks again. – Betty Barton, CO

I used a Tilia Pro II Foodsaver for twelve years and it was the biggest dollar saver in our home. We lost it recently in a move so I had to replace it. Your price is the best and your personnel were very helpful; thanks for the first-rate service. I’m recommending you to friends. – J.J. Schlosser, MT

Outstanding in all regards, I'll recommend you highly. – Orion Anderson, CA

Thank you, Thank you, Thank you! My wife and I were pleasantly surprised to receive the replacement mill today, less than a week after informing you of the problem we had with the first one. It works great! Thanks for the best customer service I've ever seen! – Creighton Tenney, TX

I love my Family Grain Mill. It's great for a variety of purposes. I'm making lots of wonderful breakfast cereals, and I can make a beautiful cracked wheat for my bread. The FGM was well worth the investment and it's an excellent addition to my kitchen. It's been a pleasure doing business with you and I look forward to sending others your way! – Leece Bean, OR

Hi, I am writing a note to let you know how pleased I am with your service. I have never before received such prompt service when ordering any item from a company. I placed my order late in the afternoon and had exactly what I ordered in my mailbox less than 48 hours later. Thank you! It was a pleasure doing business with you. – Sue Belair, WI

I so appreciate Barb's patience & help ordering the filters for my 30 yrs young Magic Mill III. It will be so good to grind my wheat & make fresh bread once again. I think I actually started out 39 yrs ago using store bought wheat flour; but then I learned the wholesomeness of fresh ground and purchased the grinder. Anyway, thanks so much for making it possible to get the part that I needed. – Agnes Mathews, CO

Great product, great price, and professional service. – Sharron O'Brien, FL

We were blown away with the excellent service... you provided us with the exact part and we got it the next day... Wow. We are sooo impressed... Thank you so much. – Dottie Jones

I'm so happy to have discovered Pleasant Hill Grain. Not only do you have an excellent selection and variety of quality products, but the prices and customer service are great. No hype, just good old fashioned integrity and service. My hat is off to your company and its principles. I'll recommend you to my friends and acquaintances. – Catherine Arias, CA

Your service was fast, efficient and friendly. I've had my Bosch for 25 years and I've really put it to the test. When the mixing bowl finally broke I was afraid it might be too old to find a replacement, but you said you'd send a new one right out. You were true to your word and now it's better than before. Thank you very much for your wonderful product and great service. – Karen Luther, FL

Thank you for all your help. Your people and your company practice the dying art of customer service, and that's appreciated beyond what words can say! – Lisnne Budd, OH

When my fourteen year old slicer died I didn't know where to go to replace it. I located you guys on the Net, and the new slicer arrived before Christmas as promised. Your slicer performs great, makes the old one look like a meat grinder. Your service was excellent, salesman was courteous and knowledgeable of the company and the product. I'm very satisfied with the product and your service. I will let everyone know about my buying experience with Pleasant Hill Grain, and I plan to be back. – William Hancock, MD

Good item, well packaged, quick shipping. I recommend your company! – Stephen Rubin, CA

We recently purchased a Bosch Universal from your company and just want you to know that we are thoroughly satisfied with our purchase and the excellent service we received... We would purchase from you again, and recommend your company and the Bosch to others. – Paul & Joan Flores, CA

I received my Kuhn Rikon pressure cooker today. Your staff was courteous and helpful, the information they provided was accurate, and my emails were answered promptly. It's been a real pleasure doing business with you. You are a five star company and I would recommend you to everyone I know. Many thanks. – MaryAnn Mahlmeister, MI

I am so pleased with the professional way my order was handled. Such good service... thank you. I will recommend your company to my friends. I plan to order from you when I need something else. – Barbara Barnett, TX

I'm very pleased with the service of Pleasant Hill Grain. You went out of your way to get parts to me for my grinder so I could finish the batch of cat food I was preparing. Many cat owners prepare diets for their cats as I do and I will be happy to tell them the best place to buy their grinders: Pleasant Hill. Many thanks! – Faye Cohen, UT

Hello everyone; I got my package today. Box well packed and everything arrived in good order. I was completely out of yeast and down to the last loaf of bread to take out of the freezer. It came in the nick of time. Thank-you for the quick delivery. You are wonderful people to work with. – Arlene Raadgep, CA

We love our new Nutrimill! We're very happy with how quiet it is (like a reasonably quiet vacuum is a fair description) and it seems very well built. It's faster and not messy like other grain grinders we've used. The sealed receiving bin is really innovative... and it works! – Alan Guddat, NV

I have been impressed with your professional attitude. I tracked my order and it's moving fast. I appreciate that. I'm planning to order a meat slicer from you also. – Ella Adams, OK

Great service! Received my order and everything was just as ordered! Thanks! I'll pass you along to friends! – Susan Larsen, UT

You’ve been very courteous and helpful, and the Aroma’s features are wonderful. Besides the fast and economical cooking and the quick cleanup, I really enjoy the baking results. Our roasted pork (marinated in the Chinese way) is moist inside and crispy outside – just right. And the machine is ideal for roasting the whole duck... Perhaps we don't need to go to Peking Duck Gourmet any more! – Nhi Tran, VA

I received the Electrolux mixer I ordered from Pleasant Hill Grain and started using the mixer that evening. I'm very pleased with it. I managed to bake 48 loaves of bread this weekend. I built an outdoor wood fired oven in which I can do up to twelve loaves at a time. I was having problems getting enough dough mixed up and risen for my oven. The Assistent is a great addition for me. I look forward to many years of use for this mixer. I want to say that everyone at Pleasant Hill has been very professional and informative... I'm sure I will be in touch with you for my next purchase. Great doing business with you. – Jerry Wagner, OR

Excellent in every way, doing business with you is a pleasure. – Randy Herbert, MD

I wish thank Pleasant Hill Grain for the excellent customer service and informative assistance in helping me choose the Bosch 7400 Solitaire Food Center. I'm an inexperienced Internet shopper. Somewhere in my frustrated wanderings I read a review from one of your previous customers which promised the personal interest and assistance I received from you. You answered all my technical questions about the product and terms you offered. I am delighted with the Bosch 7400. It's beautiful and I feel it's far superior to other leading brands of food preparation machines. You shipped the item promptly and exactly as promised. I will keep in touch with your website for other items. – Jeanette Sullivan, CA

My Bosch mixer came Christmas Eve morning! I was terribly impressed to have such quick, and good service from your company. Please pass along my thanks to all who are involved in the ordering, mailing, and such. – Lilly Evangeline, MN

Thanks for your great service. When my daughter called to tell me that the grinder which I'd ordered for her had been delivered today, I was amazed. – Carl Blanda, PA

My Bamix mixes, purees and whips like a large stand mixer. The quality is excellent. It’s worth the investment because it’s built to last. And I want to thank you for your service—it’s always a pleasure to do business with your company. – Holly Hudson, MI

May I express my appreciation for the way in which you do business... The young lady who took my order was courteous and pleasant and obviously has excellent product knowledge as well. She loves her job and loves people, a rare combination in our world today. When I need another of the products you offer you may rest assured your company will be first in line. – Jerry Christopher, TX

I had trouble finding a quality cider press until I came across you guys last fall and I want to tell you that this is a terrific machine. I did 100 bushels of apples and it worked perfectly. And it's a good value. Thank you for offering such a great fruit press! – Stuart Smith, ME

I'm so glad I've found you! I just baked my first loaf of bread in my new Zojirushi X20, and it's awesome! I'll never buy bread again, and don't have to struggle with the handmade process unless I want to! After looking over your site, I see so many products that will help me in my quest to make sure my family eats healthy, nutritious, whole foods. I am planning to purchase a grain mill and pasta maker, as well. Your customer service and free shipping are amazing, and my family and I appreciate your hard work and good old-fashioned customer service. – Covington Campbell, FL

Thanks for your very prompt service. I couldn't believe how fast I received my mixer. Your dough hook is far superior to the original kneading hook. I'm delighted. – Linda Licker, TX

With life getting more sped up, impersonal and complicated, it's wonderful to find the old fashioned values, humanity and helpfulness that you can count on receiving from Pleasant Hill Grain. Your assistance provided me with better information than I could have found elsewhere, and saved me a lot of time. Thanks for making shopping so easy and such a joy. – Mary Napier, IL

I received the bread maker Thursday. The woman who took my phone order was efficient in gathering information from me and I could understand her. Great service. I certainly will pass the information about your website on to others. – Suzanne J., MN

We ordered your apple press for my dad for Father's Day and he loves it! We have 160 Fuji apple trees so we get a lot of use from it. Thank you for your prompt and friendly service. – Katherine Angle, CA

Thank you for your help with my "learning-curve" with commercial grinding. You were most patient and I'm absolutely thrilled with the performance of this grinder. Our business is going quite well thanks to the Pro-Cut meat grinder and we'll soon be ordering another one. Thanks again, we really appreciate you! – Susan Flaherty, GA

I just wanted to thank you for the wonderful work you do in trying to help all of us who are endeavoring to make life a little better by eating better foods, using the tools you have available to us!! For the many people that I have referred to you and of course, myself, I want to thank you for your easy-to-use website, especially for some who can't navigate well in the web world... But, most of all, thank you for making the products affordable and the wonderful free shipping on orders over $99! Keep up the good work! – Mary Ellen Ceniceros, WV

I’m very pleased with my new Bamix Deluxe. I’ve had another name-brand blender for a while but haven’t been completely pleased with its performance. After more research I bought the Bamix. This weekend I put it through its paces making Cream of Broccoli Soup. I was thrilled when the Bamix made super easy work of breaking up the chunks of broccoli in the large 5 qt. pan in just 10 to 15 seconds. The Bamix handled easily without creating suction against the bottom of the pan and fighting back like my old blender, and it did a beautiful job of creaming the broccoli. I was sooooo happy! That alone makes it worth having, to say nothing of all the other things I have tried such as grating cheese, making smoothies, and beating egg whites. The quality of the Bamix and its accessories is excellent. And I’m really glad I added the 900 ml jug to my order, it’s very useful. Thanks for a quality product at a good price. – Debbie Lehman, MN

Thanks for the very careful shipping! – Luis Fondo, NC

The Bosch Compact mixer is everything we'd hoped it would be. Made some organic blueberry ice cream last night in the ice cream maker and it was the best yet. We recommend your company highly based on our experience. – Jan & Don Lent, NY

It is so nice to get such fast, friendly service. My husband and I are headed to Africa soon and I didn't want to leave without my Kuhn Rikon pressure cooker! I have the 7 liter, but I wanted one just a little smaller. I was getting worried that I wouldn't get it in time. Not a problem with Pleasant Hill Grain! Thanks again... I will pass along your praises! – Erin Wilson, WA

Thanks for your pleasant and speedy service. I like the fact that you did exactly what you said you would do. I've been making wonderful whole wheat bread and carrot cake with my new Bosch mixer and grain mill and I'll recommend your company to anyone without hesitation. – Paul Routledge, CA

Thanks a million. Nice to do business with people who tend the store. You have made a customer out of us because of your prompt attention to the problem. – Alice Schoenenberger, AK

Your company is amazing... I will be spreading Pleasant Hill Grain's name far and wide. Thanks so much! – Helen Atwood, VA

My order arrived promptly and in perfect shape and I’m thrilled with the Nutrimill. It’s as clean and efficient as promised... I hesitated before spending the money but I am very glad I did! – Sherry Shachter, CA

I just wanted to thank you! At the same time this happened, we had a rather unpleasant situation with another company. Your company stands head and shoulders over the other!!! You have won me over. I'm an avid baker and will be ordering all my supplies from you. I want everyone to know what a great company you have! – LouAnne Lay, NC

Dear Pleasant Hill Grain: Recently I ordered a dough hook and cookie paddles as a birthday surprise for my wife. Over the following weekend, while she was busy preparing some new recipes on her Concept 7, I overheard her make a comment to herself that she needed to get a good juicer. I called your company that Monday to see if I could add the Concept 7 juicer attachment to my order, hoping that it could be included in the same shipment. A friendly representative of your company named Dee Ann took my call. She assured me that it would be no problem and added the juicer to my existing order. The package arrived on the day of my wife's birthday; I checked the contents and found that the dough hook had been back ordered. I was little disappointed but presented the paddles and juicer to my wife for her birthday. I told her the dough hook would arrive later. Regardless of the backorder, she was very happy with everything. On Friday your representative Cindy called to inform me about the backorder status of the dough hook; Cindy said it wouldn't arrive for a few weeks yet, and asked if that would be okay. I said that although I was a little disappointed because it was a birthday gift, it would be fine. Cindy apologized for the inconvenience, and expressed sincere empathy when she learned that it was to have been a gift for my wife. About 15 minutes after her first call, she called again to say that since it was to have been part of my wife's birthday gift, she had located a dough hook, and that your company would ship it right away. Curious, I inquired where she had located a dough hook. Only then did she reveal that they were going to remove one from another Bosch mixer package you had in stock. Though I said that I didn't want this to cause an inconvenience for your company, Cindy assured me that it wouldn't, and added that, having heard that it was to have been a gift for my wife's birthday, you wanted to expedite the delivery. I had told Cindy during her first call that I was both impressed and appreciative of her call to inform me of the delay. Let me express my appreciation and praise for the sincere and personable customer service each of your people demonstrated in fulfilling my order. You provide the small town warmth and genuine, neighborly services of the local country store many of us knew in the 1950's and 60's. My wife and I will refer everyone we know to Pleasant Hill Grain. We know they’ll have a rewarding experience. – Dennis Ronan, OR

You have the right idea when it comes to customer service. You were responsive, friendly, informative, honest about your appraisal of product function and quality, and took all the time I needed to make a decision. I wish you success and hope to do business with you in the future. – Mike Taves, NY

First class service and products. Thank you. – Edward Wallace, TX

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