"My wife and I do a lot of online ordering and we have seldom dealt with a merchant as conscientious and professional as your organization. Thank you for your patience and outstanding customer service. "
— Chuck Hall, CA
"Authorized Bosch Universal Dealer"... what these words mean to you.
Bosch kitchen machines have earned a worldwide reputation for unsurpassed features, performance and durability. Bosch ensures their lead in kitchen design through superior engineering, and they protect their customers by distributing their products through businesses that have earned the title, "Authorized Bosch Dealer."
Bosch expects the highest standards of product knowledge, service excellence, and ethical business practice from their dealers. Pleasant Hill Grain is proud to be recognized as an Authorized Bosch Dealer. We are committed to offering you the best possible experience in the purchase and ownership of Bosch kitchen machines, both now and in the future.
Several companies have had their Bosch dealerships revoked in recent years for engaging in business practices that don't meet the standards of Bosch. Yet some of those companies continue to offer Bosch Universal machines for sale on the Internet. They do this by purchasing machines surreptitiously at retail prices from real Bosch dealers. They offer them for sale online, then use bait-and-switch tactics (which are both unethical and illegal) to make every effort to sell other machines not made by Bosch. If the shopper insists on a genuine Bosch, these companies sell them one of the machines they themselves purchased at retail. But the Bosch warranty is valid for the original retail purchaser only, and this scheme makes the "counterfeit" dealer the original purchaser. Consequently the buyer can unknowingly wind up without a warranty from Bosch on their new machine. Not surprisingly, the companies doing these things aren't forthcoming if asked about their practices.
How can you be sure to select a bona fide Authorized Bosch Dealer? The U.S. importer of Bosch MUM-Series kitchen machines, Kitchen Resource L.L.C. of Salt Lake City, Utah, welcomes calls from consumers seeking to confirm a dealer's standing. Any management team member at Kitchen Resource will be pleased to answer your questions. Their phone number is 1-800-MY-BOSCH (1-800-692-6724) or 1-801-261-3222 and you can reach them from 10:00 to 4:00 Mountain Time, Monday-Friday.
At Pleasant Hill Grain we would be honored by your patronage.